Trix

Privacy Policy

Last updated: July 29, 2026

This policy explains what information Trix collects, why it is used, when it may be shared, and the choices available to you.

1. Who we are

Trix is provided by Shapeless Games. In this policy, "Trix," "we," "us," and "our" refer to the operator of the Trix mobile game and its supporting online services.

2. Information we collect

Account and profile information

You can play the core offline game without creating an online account. If you sign in for online features, we may receive an account identifier, email address, name, and profile image from your selected sign-in provider. We also store the username, display name, avatar, preferences, and profile details you choose in Trix. We do not receive your sign-in password.

Device and app information

We may collect an installation identifier, device model, operating system, app version, package and store information, language, IP address, connection state, push-notification token, advertising identifier where permitted, server timestamps, and basic technical diagnostics.

Gameplay and social information

Online play may create records about matches, scores, contracts, invitations, friends, votes, reconnects, moderation actions, and game events. We may also collect survey responses, support requests, and messages you send to us.

Purchase and entitlement information

Where an optional voice entitlement is offered, we may store the selected package, amount, currency, transaction reference, payment status, and resulting entitlement balance. Payment credentials are processed by the payment service and are not received or stored by Trix.

Photos and avatar media

If you choose an image from your library or camera, Trix uses it only for the personalization action you requested. Profile images may be uploaded to our avatar service so they can appear to other players.

3. Voice chat and microphone access

Microphone permission is requested only when you choose to use voice chat in an online game. Voice audio is transmitted in real time through our voice service to the players in that match. Trix does not intentionally record or store the content of voice conversations. Connection events and microphone activation may be logged for security, entitlement, and reliability purposes.

4. How we use information

  • Provide offline and online gameplay, accounts, profiles, friends, invitations, and voice chat.
  • Operate matchmaking, reconnects, moderation, notifications, and customer support.
  • Remember settings and personalize the game experience.
  • Measure feature use, diagnose crashes, investigate bugs, and improve performance.
  • Protect players, prevent abuse, enforce game rules, and secure our services.
  • Show, measure, and control advertising where advertising is enabled.
  • Meet legal obligations and respond to valid legal requests.

5. Analytics, crashes, and advertising

Trix uses first-party event records, Firebase Analytics, Firebase Crashlytics, and Sentry to understand app use, performance, and failures. Advertising may be delivered through Google Mobile Ads and enabled mediation partners, which may include AppLovin, Liftoff Monetize, Mintegral, Pangle, and Unity Ads. These services may process device information, advertising identifiers, approximate location inferred from network information, ad interactions, and diagnostics under their own privacy policies and your device consent settings.

6. When information is shared

We may share limited information with:

  • Google and Apple for sign-in services you choose.
  • Firebase for authentication, analytics, crash reporting, and push notifications.
  • Sentry for application error and diagnostic processing.
  • LiveKit and our hosting providers for real-time voice and online game services.
  • Payment and advertising providers when those optional features are available and used.
  • Other players when a feature requires it, such as your display name, avatar, game activity, and voice chat.
  • Authorities or other parties when required by law or necessary to protect rights, safety, and service integrity.
  • A successor if the service is reorganized, acquired, or transferred, subject to applicable law.

We do not sell your personal information.

7. Data retention

Account and profile information is retained while your account is active. Gameplay, security, analytics, crash, and operational records are retained only as long as reasonably needed for the purposes described here. Transaction records may be retained as needed for accounting, fraud prevention, dispute handling, and legal requirements. Push tokens are replaced or removed when they are no longer valid, when you sign out, or when your account is deleted. Protected backups may take additional time to expire.

8. Your choices and rights

  • You may play offline without creating an online account.
  • You can deny microphone, photo-library, camera, and notification permissions in device settings.
  • You can use platform privacy controls for advertising identifiers and tracking.
  • You can update profile information in the app and sign out at any time.
  • You may request access, correction, or deletion where required by applicable law.

To permanently delete an online Trix account, use the account deletion page or the deletion option available in the app.

9. Community safety

Online features include player reporting, moderation, and controls for muting voice participants. Reports and related game records may be reviewed to investigate abuse, protect players, and enforce service rules.

10. Children's privacy

Trix is not directed to children under 13, or the minimum digital consent age required in their country. If you believe a child has provided personal information without appropriate consent, contact us so we can review and remove it.

11. Security and international processing

We use technical and organizational safeguards intended to protect information. No online service can guarantee absolute security. Service providers may process information in countries other than your own, subject to applicable safeguards and legal requirements.

12. Changes to this policy

We may update this policy as Trix and its services change. The latest version and its effective date will remain available on the public privacy-policy page.

13. Contact us

For privacy questions or requests, email [email protected].